Lead Conversion Partner - Fully Remote - WFH
Trading since 1989, e.surv Chartered Surveyors is the UK's number one residential surveying firm and the largest provider of property risk expertise and residential surveying services. To put it into numbers, we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Land’s End to John O’Groats and Northern Ireland. This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge.
We're part of the LSL Property Services Group PLC, which includes household names Your Move and Reeds Rains as well as the mortgage network PRIMIS. We work with lenders, intermediaries, social housing entities and estate agents in addition to private customers.
Overview
This role is working in the B2C team managing inbound leads from consumers and internal customers.
Our customers are the most important part of our business and as a member of the customer service team, it is vital that you have the passion as a customer service professional to deliver excellence every time you engage with a consumer.
This role is remote based working from home with 80% of time expected on the phone, following up warm leads and managing chase pipeline and converting leads into sales. The position involves keeping other teams updated on the lead, who own the client relationship. The role is heavily based in working with CRM systems to manage the lead from enquiry through to completion.
The purpose of the role is to convert interest in surveys to a survey booked, by understanding the needs of the consumer to our product offering. The individual needs a clear understanding of our USP’s of our offering and is the consumer brand ambassador of e.surv.
The individual is expected to manage their workload in quadrants to be effective with time management and with converting leads into sales owning the data assigned to them. This is a high paced role and requires someone to have pace urgency and a desire to succeed. The individual is expected to have good organisational skills and good ability to collaborate with different people and needs to own the data assigned to them.
Reward
*Realistic OTE of upto £32,000* Fully remote working*
The Role
Essential Knowledge and Experience
Apply
If you feel you match our requirements and are looking for your next career challenge, or for a confidential discussion on the full details of this role please contact Mike Brett on 07767 100622 or recruitment@esurv.co.uk – alternatively apply with your CV and covering letter for a quick response.
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PRE EMPLOYMENT SCREENING - All of our employees have to pass a Criminal Records Disclosure and Credit Referencing Process in order to work with our lender clients, if you are unsure on this, ask the team and we'll be happy to explain the process.