LSL Property Services plc

Rent Indemnity & Legal Co-ordinator

Financial Services
Advertised Salary
£19,000 plus bonus
Position Type
Permanent Full-Time

Job Locations


Job Profile

An exciting opportunity has arisen within the Your Move & Reeds Rains Rent Protection & Legal Expenses Insurance Team (who act as agent representatives for Aviva (underwriters). We have delegated authority to process claims for and on behalf of Aviva.


We currently have an opportunity to join the team as a Rent Indemnity and Legal Coordinator, your responsbilities for the role are as follows:


Role Purpose:-

  • Manage/Administrate the Aviva Rent Protection and Legal Expenses Insurance Policy process  for all our insured and non-insured Landlords.
  • Advise Landlords on Legal matters and help them mitigate their losses; give them various options on proceedings and instruct Solicitors. 
  • Ensure clear communication, Recover rent & legal claims which have been paid from the Aviva RP Insurance policy by enforcing CCJ’s/debts against tenants & guarantors in a timely fashion.


Main Accountabilities:-

  • Administrate the Rent Protection policy claims inception process i.e. activate, register, investigate, process and settle claims in accordance with policy terms and conditions.
  • Deal with queries and concerns in regards to the policy and the way it’s designed to operate. 
  • Responsible for issuing Legal proceedings for possession of the property against tenants who are in breach of their contractual obligations i.e.
  • Serve Notices (i.e. Section 8, NTQ, Section 21etc…)
  • Enter pre-legal protocol and influence landlords and tenants to mediate as per government guidance set out
  • Prepare files and instruct Solicitors to issue proceedings
  • Monitoring payments throughout ongoing legal processes
  • Liaising with various departments & Third parties concerned
  • Ensuring that all landlords who have Insurance with Aviva are kept up to date with any ongoing legal proceedings
  • Prompting and updating non-insured landlords of potential legal action that can be taken against their tenants
  • Instructing and liaising with solicitors in order to organise and monitor court hearings under both Section 8 notices and Section 21 notices
  • Compile Facts from parties involved and prepare files for potential mediation / hearing
  • Keeping landlords and tenants up to date through legal processes
  • Extensive telephone liaison with landlords and tenants on a daily basis, providing professional advice and customer service at all times
  • Individuals will need to take a sensible and pragmatic approach to this role remembering at all times that there is a legally binding tenancy agreement in place which requires the Tenant to pay rent in full and on time.
  • Individuals will need to have the ability to negotiate with tenants, guarantors and Landlords to set payment plans for arrears or redirect tenant to seek independent help and legal advice.


This is a Full Time Permanent position and you should be flexible to work with our operating hours Monday - Friday 9am - 5.30pm


Salary is a basic of £19,000 plus opportunity to earn bonus over the course of the year.


Due to the anticipated high volume of applications for this post we cannot, unfortunately, respond to them all. If you do not hear from us, therefore, please assume that your application had been unsuccessful on this occasion but be assured that we will keep your application on file should any similar roles be available in the future.


LSL Property Services are dedicated to protecting your data – our Recruitment Privacy Notice can be viewed HERE


We are an equal opportunity employer and value diversity at our company. We do not discriminate on your background or needs, if you require any adjustments to make the recruitment process easier please let us know.


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