LSL Property Services plc

B2C Relationship Executive

Advertised Salary
£30,000+ OTE
Position Type
Permanent Full-Time
Bonus Scheme
Yes

Job Locations

UK-Newcastle upon Tyne

Job Profile

Trading since 1989, e.surv Chartered Surveyors is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. To put it into numbers, we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Land’s End to John O’Groats and Northern Ireland. This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge.

We're part of the LSL Property Services PLC Group, which includes household names Your Move and Reeds Rains, as well as the mortgage network PRIMIS. We work with lenders, intermediaries, social housing entities and estate agents in addition to private customers.

 

This role has been newly introduced to drive and increase our presence within the Private Survey market by increasing our referral partnerships.

 

The role includes proactively outbound prospecting and approaching new referral partners to discuss our referral partnership scheme and offer our surveying services to their clients/customers in-line with business objectives and targets, ensuring a first-class customer service in-line with our company visions and values.

 

You will be passionate to succeed, able to work from your own initiative and dedicated to providing an excellent level of customer care.

 

Main Accountabilities       

  • Builds business by proactively identifying, contacting and securing new referral partnerships in-line with company goals and set targets
  • Maintain and build on referral partnerships in terms of quality and frequency of contact, ensuring consistent use of our products and services.
  • Accountability and ownership of own workflows, including time management, accurate reporting and delivery of information in line with agreed processes and regulations
  • Deliver exceptional customer service in-line with company values
  • Build instant rapport and connect with people on all levels, bringing confidence in e.surv and the services we offer.

Essential

  • Previous experience of relationship building including Outbound/Inbound sales
  • Communicates effectively – able to influence and persuade others through excellent written and verbal communication skills
  • Flexible approach to resolving problems and task management
  • Complaint resolution and customer care skills

Apply now

To submit your details, or for a confidential chat about life at e.surv, please contact Matt or Mark in our Recruitment Team on 01773 767 447 or 07968 604 607 for a confidential discussion.

Our team are also available out of hours on 07794 392858

 

PRE EMPLOYMENT SCREENING - All of our employees have to pass a Criminal Records Disclosure and Credit Referencing Process in order to work with our lender clients, if you are unsure on this, ask the team and we'll be happy to explain the process.

 

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