LSL Property Services plc

  • Lead Warmer

    Job ID
    Basic £16,011, OTE £17,511
    Position Type
    Permanent Full-Time
  • Job Profile

    First2Protect Insurance, part of the LSL group and finalists in Mortgage Strategy Awards Broker of the year 2017, are based in modern offices in Southernhay, central Exeter. With over 100 employees, and 70,000 customers insured through us, we have seen significant growth in recent years, creating ongoing opportunities due to internal promotions.


    We are always looking for people who are passionate about delivering excellent customer service, and exceeding people’s expectations, whilst providing professional standards.


    Due to ongoing success we have several vacancies available for Lead  Warmers to join our team in Southernhay offices which offer excellent progression opportunities.


    You will be working within a busy outbound telesales team and will be responsible for maximizing sales opportunities and following up on leads.  You will be introducing customers to First2Protect, its service and its products, all of which relate to property insurance for home owners, tenants and landlords.


    No Previous Experience Required

    Whilst having customer service or sales experience is an advantage, previous experience is not necessary. You will receive extensive training with a full week’s induction followed by a supervised week on our academy. Your training will include learning our systems, processes and building your communication and objection handling skills with both our dedicated training and development team and team leader’s. Once you leave the academy, ongoing support from your team leader and the training team will be provided.


    A Career, not a job

    Career progression is something we believe strongly in. Our internal  Learning and Development structure will support your development and provide you with the skills to match your career aspirations, including sponsorship to study for professional qualifications. All of our supervisor, management and technical roles have been filled internally and the Lead Warmer role acts as the perfect platform for progression into a career in regulated sales and customer service.


    To be successful, applicants will need to demonstrate the following

    • A self-motivated attitude with a clear drive to succeed
    • Professional telephone manner
    • Excellent communication skills
    • Reliable and able to work as part of a team

    In return you can expect

    • Competitive salary
    • Regular incentives
    • Good work life balance
    • Full training and ongoing development
    • Sponsorship to attain professional qualifications with the Chartered Insurance Institute
    • 20 days’ holiday per year. Increases by 1 day every year to a max 25 days
    • Smart casual dress code

    Job Types: Full-time, Permanent

    Salary: £16,011.00 to £17,511.00 /year


    To apply for this position, please send your CV to


    First2Protect are dedicated to protecting your data – our Recruitment Privacy Notice can be viewed on our company website


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