LSL Property Services plc

  • Property Manager - Hawes & Co Estate Agents

    Job ID
    Position Type
    Permanent Full-Time
  • Job Profile

    Hawes & Co Estate Agents are looking for a talented Property Manager to join the current team in Surbiton to provide a professional service to landlords and tenants by solving problems arising from tenancies and negotiating solutions within the legal framework that exists for landlord and tenants.


    The candidate should have/possess previous Property Management experience; excellent verbal communication skills both by telephone and face to face; remain calm under pressure; confident telephone manner; excellent administration and organisational skills, good time management skills and ability to manage own workload; accurate keyboard skills and basic to intermediate IT skills, able to resolve conflict in a responsible and non-confrontational manner and good problem solving skills. 


    Responsibilities of the role will include but not limited to: 

    • Attending managed properties to assess maintenance issues
    • Arrange and carry out property inspections
    • Analyse Property Inspection Reports and forward these to the landlord with relevant advice
    • Book checkouts, analyse reports and process documentation in line with company processes
    • Manage end of tenancy returns for a managed client portfolio
    • Negotiate dilapidation compensation for the landlords of a managed client portfolio
    • Send out utility letters/emails to utility companies and councils at the end of the tenancy’s and provide meter readings
    • Check invoices received against works orders and enter onto CFP (lettings software system)
    • Manages the renewals process for the landlord and tenant
    • Review the “Arrears List” and contact tenants to see when the rent is going to be paid, tracking progress and ensuring the landlord is aware of progress
    • Prepares “notices” to be issued to tenants
    • Ensures deposit returns are managed within a 10-14 day turnaround time resolving any issues between parties
    • Ensures all maintenance issues are logged and started promptly and ensuring tenants and landlords are updated of progress
    • Ensure compliance by adhering to company standards and current legislation
    • Undertake any general administration tasks that may be required 

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