LSL Property Services plc

  • Residential Case Handler

    Job ID
    £18,000 rising to £18,780
    Position Type
    Permanent Full-Time
  • Job Profile

    Customer Service Consultant


    (£18,000 rising to £18,780)


    The Corporate Client Department is currently looking for team members who have excellent customer service skills and the ability to plan and manage their own diary. You will have excellent communication skills (both written and oral) and provide solutions, not problems, for Clients. Full training is provided but you will need a good level of keyboard skills as we use Microsoft Office and our own computer based case management system. Previous property experience is not essential; however it may be an advantage.



    Exeter: EX4



    Monday-Friday Hours:  09:00-17:30


    Role Purpose: 

    As part of this role, you will be responsible for managing a range of properties and their marketing through to sale to a new owner, as well as managing third party suppliers who provide services for your properties e.g. Estate Agents, Maintenance Contractors, Surveyors.


    Further responsibilities include:

    • Reviewing third party reports, collating information and providing sound recommendations to Clients
    • Working out the most appropriate marketing plans for the properties you are managing
    • Negotiating best offers with Estate Agents
    • Liaising with Estate Agents and Solicitors once a sale is agreed, through to completion
    • Making sure properties are maintained and all costs are accounted for

    Technical Skills/Competencies/Behaviours:

    • Proven customer service skills
    • Ability to prioritise own workload
    • Administration
    • Good level of keyboard skills

    Benefits/General Information:

    • (£18,000 rising to £18,780)
    • Monday-Friday, 9-5.30 (no weekends or evenings)
    • 20 days holiday entitlement, plus Bank Holidays (increases by 1 day per calendar year of service until reaching the 25 day cap)
    • Pension scheme
    • Wide array of tax savings (including Child Care Vouchers, Health Care Plan, Cycle to Work scheme) and employee benefits (including discounted gym memberships, cinema tickets and shopping vouchers)

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on your background or needs, if you require any adjustments to make the recruitment process easier please let us know.


    Due to the anticipated high volume of applications for this post we cannot, unfortunately, respond to them all. If you do not hear from us, therefore, please assume that your application had been unsuccessful on this occasion but be assured that we will keep your application on file should any similar roles be available in the future.


    To apply for this position, please send your CV to


    LSL Property Services are dedicated to protecting your data – our Recruitment Privacy Notice can be viewed HERE



    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed