LSL Property Services plc

  • Client Administrator – Client Services Telephony Team

    Job ID
    2018-10214
    Location
    Newcastle upon Tyne
    Category
    Admin/Clerical
    Position Type
    Permanent Full-Time
  • Job Profile

    e.surv Chartered Surveyors is one of the country's largest providers of residential property risk expertise and surveying services. To put it into numbers, we complete one mortgage valuation every twenty five seconds.


    We're part of the LSL Property Services PLC Group of companies, which includes household names YOUR MOVE and Reeds Rains, as well as the mortgage broker network First Complete. We work with lenders, intermediaries, social housing entities and estate agents in addition to private customers.

     

    A Vacancy has arisen for a full time Client Administrator to work within the Client Services department - Kettering.

     

    The successful candidate will need to be Customer Service driven, and strive to continue to provide our clients with an outstanding service.

     

    As a Client Administrator within the panel team you will be responsible for ensuring:

     

     

    • Client turnaround and targets are met

     

    • An efficient, effective and professional telephone service is provided to all customers.

     

    • Cases are monitored to ensure contact is made, and clients are kept informed of progress.

     

    • Client guidelines and procedures are adhered to.

     

    • Issues are resolved in a timely manner.

     

    In addition to the above the successful candidate must be able to display:

     

    • Excellent communication skills, both written and verbal

     

    • The ability to work to deadlines and to remain calm and understanding of the customers needs.

     

    • The ability to work as a team player

     

    • An ability to prioritise workloads

     

    This is a Permanent full time position (37.5hrs) based within the Kettering office and is primarily telephone based.

     

    Working Hours: Monday to Friday (Shifts between 8am - 6pm)

     

    LSL Property Services are dedicated to protecting your data – our Recruitment Privacy Notice can be viewed HERE

     

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